Announcing our latest integration: Momentum for Zendesk. Enabling teams to create and resolve customer tickets in Zendesk quickly is crucial to ensuring long-term customer success and reducing churn. Our new integration seamlessly connects your entire tech sales stack with Zendesk for streamlined ticket management so you can improve operational efficiency and always stay on top of all customer bugs and issues with automated reporting.

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Level up your Zendesk ticket management game

If you work in a customer-facing role, you probably know that managing, creating, and tracking customer tickets can be pretty tedious and oftentimes messy. But why spend time manually creating tickets when you could be working on more important things?

That’s why we’ve launched a new integration with Zendesk that simplifies the way your teams get work done. Easily create a Zendesk ticket by reacting to a message with an emoji in Slack, send a Slack notification when a new ticket is created in Zendesk, or simply add a workflow that sends a Slack DM with a report of weekly Zendesk tickets every Monday morning.

Through this integration, you will

• Make the most of your time. Quit having to toggle back and forth between Zendesk, Slack, and Salesforce. Bring the power of Momentum to Zendesk and automatically create Zendesk tickets by emoji reacting to a message in your Deal Room.
• Keep your customers happier. Cut through the noise by never missing P0 messages relating to customer concerns. Solve issues faster and improve CSAT scores by ensuring each issue or bug is acted on immediately by bringing it to the right set of stakeholders in Zendesk.
• Maintain a digital log of bugs and issues. Keep a track record of all issues or bugs linked to the appropriate Deal Room and Salesforce opportunity, without having to do any extra work.

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See Momentum + Zendesk in action

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Want to learn more? Sign up for a live demo or chat with our team using the Intercom chat.