Advice and answers from the Momentum Team
This section lists the main questions our customers have asked us over time.
1. What information Momentum can see from Slack?
Below is a list of the information Momentum can access in your Slack workspace. Momentum can only access information from channels where it has been explicitly invited.
Information we can access:
- Content and information from channels and conversations.
- Content and info about your workspace.
Actions Momentum can be performed in Slack
The following lists the actions Momentum will be able to perform in Slack. Momentum can only create and manage channels when it has been explicitly invited or when it has created the channel on behalf of a user.
Important Notes about this:
- Momentum will never join any public channel unless it has been initiated by the user. The only case in which Momentum will join a public channel it didn’t create is when a user subscribes to notifications of events from Salesforce into Slack, which makes it a user-initiated action.
- Momentum will only view or react to messages in deal rooms, which are channels created by Momentum.
- Momentum will not be able to view any information about private channels or join any private channel unless it has been explicitly added to the channel by a user who is already part of it.
- Momentum will not perform any administrative actions in your Slack workspace.
2. Will Momentum use my data to train its AI models?
No, Momentum will never use your data to train, test, or improve any of our AI or machine learning models. Momentum does not access, modify, or utilize your data for any purpose other than providing the services.
3. How long is the data stored?
The data is stored for as long as the service is provided. Upon request, once the service is complete, Momentum will certify in writing that the data has been securely deleted within thirty (30) days.
4. How secure are Momentum and my data?
Momentum offers the highest level of security for all its customers. Momentum complies with SOC2 Type II certification, attesting to the security, availability, and confidentiality controls around its services. All recordings and other data, including transcript data, are securely stored in a database within GCP and undergo encryption both at rest and during transit. Read our full security policy here ->
5. How does Momentum handle GDPR or CCPA compliance?
Momentum has implemented measures to ensure your compliance with GDPR or CCPA regulations. Our trust report outlines the policies and controls in place to guarantee our compliance. Also, we have policies and certifications (we’ve been SOC 2 Type 2 for over 3 years) that provide our customers with the confidence in our practices and security.
For additional details please refer to our Privacy Policy.